Terms of service

Terms of Service

Last updated: August 13, 2026

Welcome to our online store. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service.

1. General

These Terms of Service apply to all visitors, users, and customers of our website.

We reserve the right to update or change these terms at any time. Any changes will be posted on this page and will take effect when published.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, colours, packaging, and product appearance may vary slightly from images shown on the website.

We reserve the right to correct errors, update product information, or change product prices without prior notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order has been confirmed by us.

We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

4. Pricing and Payment

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Payment must be successfully completed before an order is processed and dispatched.

We use third-party payment providers to process online payments. We do not store your full payment card details on our website.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the customer's location, courier availability, public holidays, weather, and other circumstances outside our control.

Once an order has been handed to the courier, delivery is subject to the courier's service and delivery network.

Customers are responsible for providing accurate delivery information at checkout. We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information.

6. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Due to hygiene reasons, opened or used diaper products may not be eligible for return.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection law.

7. Website Use

You agree not to misuse our website or attempt to:

Gain unauthorised access to our systems
Interfere with the operation of the website
Submit false or fraudulent information
Use the website for unlawful purposes
Copy or reproduce our website content without permission

8. Intellectual Property

All content on this website, including logos, images, text, graphics, product information, and other materials, belongs to us or our respective content providers unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without our written permission.

9. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

11. Third-Party Services

Our website may use third-party services, including payment providers, courier services, and other service providers.

We are not responsible for interruptions or failures caused by third-party services, although we will make reasonable efforts to assist customers where possible.