Refund policy

Refund Policy

Last updated: August 13, 2026

We want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible and we will do our best to assist you.

Returns

For hygiene and health reasons, diapers and other personal-care products cannot be returned once the packaging has been opened or the product has been used.

We may accept returns of unopened and unused products if you contact us within 7 days of receiving your order.

Products must be returned in their original, unopened packaging and in resalable condition.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photos of the product and packaging

If the issue is confirmed, we may offer a replacement or refund.

Refunds

Once your return or claim has been approved, we will process the applicable refund to your original payment method.

Please allow your payment provider or bank additional time to reflect the refund in your account.

Non-Refundable Items

We cannot accept returns or refunds for:

Opened packages of diapers
Used products
Products returned without their original packaging
Products damaged after delivery due to misuse or improper storage

Change of Mind

If you change your mind after purchasing, please contact us as soon as possible. If the order has not yet been dispatched, we may be able to cancel it.

Once an order has been dispatched, our standard return conditions apply.