Shipping Policy

Last updated: August 13, 2026

We aim to make your shopping experience as simple and convenient as possible. Please review the information below regarding shipping and delivery.

1. Shipping Areas

We currently offer delivery within South Africa.

Orders are delivered to the address provided by the customer during checkout.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, order details, and applicable courier rates.

The available shipping options and applicable delivery charges will be displayed before you complete your purchase.

3. Processing Time

Orders are normally processed and prepared for dispatch after successful payment has been received.

Please allow 1–2 business days for order processing before your order is handed to the courier.

Orders placed on weekends or public holidays may be processed on the next business day.

4. Delivery Times

Delivery times depend on the customer's location and the courier service selected.

Estimated delivery times may vary, particularly for remote areas, public holidays, peak periods, or circumstances outside our control.

The estimated delivery time shown at checkout is an indication and is not guaranteed.

5. Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

You can use the tracking information provided to follow the progress of your delivery.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact details.

We are not responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete information supplied by the customer.

7. Delayed or Lost Orders

If your order has been delayed or appears to be lost, please contact us so that we can assist in following up with the courier.

Once an order has been handed to the courier, delivery is subject to the courier's network and delivery procedures.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the contents and contact us as soon as possible.

We will assess the issue and assist in accordance with our Refund Policy and applicable consumer protection laws.

9. Contact Us

If you have any questions about shipping or delivery, please contact us using the contact details provided on our website.

By placing an order, you acknowledge and accept the shipping terms described in this policy.